If you mark your items no returns then there are no returns. Which marketplace do our readers feel is best? if (document.context) document.write ("&context=" + escape(document.context)); Follow these steps to get your refund. From 2020, we'll automatically update any listings with non-compliant returns options. Rate and review services within the ecommerce industry and let others know how you feel! A generous return policy can help you attract more buyers and qualify for an eBay Plus badge. New eBay Policies May Eliminate Some eBay Sellers.” One of the problems he’s facing as a multi-channel seller stems from the following provision in eBay’s Seller Update: “Starting July 31, 2018, you will be required to provide a valid zip code for your item’s shipping location when you list. document.write ("&loc=" + escape(window.location)); I am selling on ebay for more than 5 years so, I have very good understanding of ebay return policy. Ebay is doing a terrible job being judge jury and police. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Providing sellers with category-specific policies would be a major shift away from eBay’s “one size fits all” approach to which sellers must currently adhere. Please note that the minimum time frame for returns on eBay is 14 days. No more selling phones or high end stuff that people keep returning or swapping. Follow these steps to get your refund. if (document.context) document.write ("&context=" + escape(document.context)); All Questions . Payment services? eBay Exec Says Changes to Seller Policies Coming in 2020, Sellers Choice 2020: Your Chance to Rate the Marketplaces, Online Selling Trends 2020: Merchants Seek Greater Visibility, Amazon Buys 11 New Airplanes to Support ‘Growing Customer Base’, Cha-ching! ... 2020 Spring Seller Update. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. By putting your guide on EcommerceBytes, you’re not only building a resource that tens of thousands of sellers use, but you can also gain exposure to your listings on. Shipping . Why Get an eBay Store Subscription and Fees Set Up Your Store Multi-User Account Access New eBay Stores Shopping Experience Subscriber Discounts. I recently bought a laptop bag which had no return ... but i recvd a defective product...how can i raise a complain now ? But he said the retail standard when buying collectibles, one-of-a-kind comics, or a closeout/final sale “is totally different,” and “we need to recognize the same on eBay.”, Sweetnam also said he wants more interaction between eBay employees and sellers. Simplified Returns Streamlined return policy options, and a 30-day free returns requirement for Top Rated Plus benefits. eBay’s research shows that difficulty in returning items is the most common shopping barrier for buyers. Consignment and Wholesale Services? A new CEO same old forked tongue hot aired talk. They arrived quickly and my grandson loved them so much, he took them home with him. We will deduct fees, expenses, and charges, resulting from refunds, claims or … Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. Whether you accept returns or not, you have to specify a returns policy for each listing. Got the eBay email telling us that we need to have a 30 day return policy to qualify for premium listings that qualify for discount on fvf fees. document.write ("'><\/scr"+"ipt>"); This is so typically ebay it will not surprise most With the new returns policy coming in this autumn sellers will have to offer a 14 day returns policy. document.write ("&loc=" + escape(window.location)); if (document.mmm_fo) document.write ("&mmm_fo=1"); “Many sellers are moving, or have already begun moving their inventory over to greener pastures (Poshmark, Mercari, Facebook marketplace). if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); I have tried to find where to change my returns policy but all I am finding is that it needs to be done on the listings. [CDATA[ if (document.referrer) document.write ("&referer=" + escape(document.referrer)); In one post on the AMA board in December, Sweetnam acknowledged seller concerns: “”Retail standard” as a concept is right, but I think the opportunity is to recognize that “Retail Standard” is different if we’re talking about new Cell Phone cases vs Vintage Christmas Ornaments vs Plants. In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. Start a return. “How do you guys plan on turning it all around in 2020?”, Sweetnam responded: “Hopefully this one is covered in all of the other answers, but ultimately it ties back to the question on “how we are going to improve the relationship with our sellers”. Fine we have no issue with that. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. The following is an excerpt from the email eBay sent sellers: Some sellers pointed out that eBay is providing just over 3-weeks' notice after having committed to providing sellers 60-days' notice for such changes. Shop with confidence. If they think that gaming and profiting off returns is good business. I beleive 7 day returns are long enough . It should be the same way here on ebay. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. For more information, read our Seller Centre article on streamlining returns '&charset='+document.characterSet : '')); Choose the return reasons when this rule will apply. We need to move from “what is THE retail standard” to “what is the customer expectation in THIS category/condition.””, And in another post, he said eBay should provide shoppers who are buying a brand new TV with a “retail store experience,” where customers fully expect returns. what is the return policy. To comply with eBay’s 14-day refund policy she set new conditions for customers and instituted a 15 percent restocking fee for returns. eBay is broken and breaking me with it. To improve your help experience, please sign in to your account. In September, I ordered a four-piece set of 6-inch Pokeon plus figures. 0 Replies. "For many of our products, we don't have shipping weights and dims, because different shipments may be packed uniquely based on details no one here cares about," they added. You can specify the returns time frame and who pays for return postage when you create your returns policy. It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. Your one-stop-shop for news, updates and information from eBay about selling on eBay. 0 Likes. eBay Money Back Guarantee policy. The seller didn't have any more, but I ordered a set from another seller to keep at my house. Addressing Additional Concerns from SellersSweetnam responded to a number of questions from sellers on various topics in the Ask Me Anything session, some of which we covered in the following blog posts: Sweetnam did not respond to all of the questions sellers asked; most notably, he skipped questions about eBay search; Google search visibility, and glitches. A clear return policy can reassure buyers . I’ve often come across items where the shipping fees cost more than the goods. Start a return. takemore_net asked. Executive Jordan Sweetnam said eBay won’t be backing down in some key areas, but he did make some surprising revelations about changes to programs and policies eBay may be making in the New Year. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Another "Brush Off" from CS staff as usual. “Outside of the online community boards, we’re looking at ways to get more face-to-face eBay staff interaction with sellers throughout the year. The head of eBay Americas Jordan Sweetnam outlined a new approach eBay will take to seller policies in 2020, one that many sellers have long pushed for, though he didn’t provide detailed specifics about exact changes and when they might roll out. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. , Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". Share your expertise! The seller also questioned eBay's method of determining the cost of the shipping label by using the weight and dimensions of the package: buyers ship back furniture in different boxes for various reasons, including cases where they assembled a piece that the seller had sent disassembled. Find great deals on eBay for returning policy. All rights reserved. “From a business perspective, 2020 will be a year where you’ll start to see more around how we begin to differentiate our business across the different categories that exist on eBay,” he told sellers. document.write ('&cb=' + m3_r); She says conforming to eBay’s new requirements got her more visibility and reaped her two or three additional sales per week during June. Stay Connected Automatic returns acceptance process. Return the item in the same condition you received it in — pack it well. We work hard to make returns smooth. In February 2020, if you don’t update your returns policies to one of the five returns policy options, we will automatically update your returns offering to a minimum of 30 days. On my ebay auction is only hobby goods that are low risk on returns. Keep an eye out for more details on eBay UpFronts, Meet-Ups, and other seller summit events happening in 2020. You can find the AMA board on this page of the eBay discussion forums, and be sure to visit the EcommerceBytes Blog posts linked to above. Get your refund. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. '&charset='+document.characterSet : '')); As what would you class as sufficient use? If you do not agree with the new default, you can change your returns policy options to one of the new policies. Go to your Returns preferences - opens in new window or tab. Where an item is being returned because it is faulty or doesn't match the listing description, the seller is responsible for return postage costs. If you think about it thousands of sellers would be in uproar if they had to relist items just to update their Returns Policy. More connection + understanding, a clear articulate of “value for fees” and a focus on where eBay has a right to win on our terms vs trying to be someone else.”.
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